Contact
Talk to a real care team.
Email is the fastest way to reach us. Pick the right inbox below and you’ll typically hear back within one business day from a US-based team member.
< 1 day reply
U.S.-based team
HIPAA-compliant
How to reach us
Pick the right inbox.
We route emails to the right team. Including your patient ID or order number speeds things up.
Patient support
Order & treatment plan questions, refills, side effects, account help.
- Order status & tracking
- Refills & dose changes
- Side-effect questions
- Account & login help
Recommended
Clinical accounts
Clinics, weight-loss programs, and concierge practices. Volume & institutional billing.
- White-label / co-branded plans
- Practice-level pricing
- Patient referral workflow
- Clinical onboarding
Privacy & legal
PHI requests, HIPAA inquiries, takedowns, and legal notices.
- Account / data deletion
- HIPAA / PHI requests
- GDPR / CCPA requests
- Legal notices
Mailing address
Where to send mail.
Returns of dispensed medication cannot be accepted under federal pharmacy regulations. The address below is for general correspondence and Notice of Privacy Practices requests only.
- ★Intercoastal Labs5830 E 2nd St, Ste 7000 #35380
Casper, WY 82609
United States - ⌚HoursEmail-only support, Monday–Friday, 9 AM – 6 PM MT.
- ⏎ReturnsFederal pharmacy regulations prevent accepting returns of dispensed medications. For damaged or incorrect shipments, email support@intercoastallabs.com.
Quick reference
- Patient support
- support@intercoastallabs.com
- Clinical
- clinical@intercoastallabs.com
- Privacy / HIPAA
- privacy@intercoastallabs.com
- State
- Wyoming, USA
- Reply SLA
- 1 business day
- Cutoff
- 12:00 PM MT same-day